Unified communications (UC) is an integration of multiple enterprise communication tools — such as voice calling, video conferencing, instant messaging (IM), IVR, presence, content sharing, etc. — into a single, streamlined interface, with the goal of improving user experience (UX) and productivity.
Services Under Unicom Service
PBX with Integrated Mobility
A PBX is simply a business phone system that takes in all of the calls your office receives from the outside world and directs them to your various employees’ desks, while eliminating the cost of leasing multiple phone lines from a telephone company. A PBX also connects the calls from one employee to another within your office, so you don’t need an outside telephone line for internal calls, which saves even more on your monthly phone bill.
MTN Unicom integrates your fixed desk phone with your mobile phone. This creates a seamless communication experience whether you are at your desk or on the road.
Using one phone number, customers can call you on your desk, mobile, or home phone based on how you set your call rules or preferences.
When you call a customer or vendor, your office phone number appears on their caller ID, regardless of the phone from which you are actually calling. This creates what is commonly referred to as a “unified” view of your business.
IVR – Interactive Voice Response
Interactive Voice Response, or IVR, might also be referred to as an “Automated Attendant,” and it’s one of the most popular phone features today.
When you call a business, and you hear:
“Thank you for calling ABC Distributing. If you know your party’s extension, you may dial it at any time, or press “0” to speak to an operator.”
That’s an IVR.
Unicom Call Center
This allows multi-caller ACD (Automatic Call Distributor) group queuing. Client’s callers will hear announcements/music whiles they are on hold for an agent. This service allows for call “hunting”, access to reporting, queue and agent management platform.
SIP trunking explained: The SIP acronym stands for Session Initiation Protocol. In simple terms, SIP Trunking allows business phone systems (e.g in-house PBX, call center, etc) to use an internet connection instead of a traditional phone line for both toll free numbers and local numbers. SIP trunking costs less than traditional phone service, it scales easier, and it offers increased phone service reliability.
Unified communications as a service is a category of “as a service” or “cloud” delivery mechanisms for enterprise communications. Similar to the platform as a service, with UCaaS, unified communications services can be made available from the cloud to businesses from SMB to an enterprise.
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